Please note that the Return and Exchange Policy described below applies to purchases made on Europe Balenciaga Online Shops only.
A different return & exchange policy is applicable for in-store purchases.
For orders placed on the Europe Balenciaga Online Shops, Balenciaga accepts full-priced merchandise returned within 20 days of the delivery date when accompanied by the original sales receipt. Returned products are fully refunded in the same form as payment.
Products must be returned in perfect condition, must not have been worn, altered or washed and must be accompanied by their original garment bag. All original tags must be attached. Fragrance products must be returned unopened with their protective plastic wrap.
For multi-products orders, the merchandise to be returned must be sent in one mailing.
Balenciaga reserves the right to refuse the return of any merchandise that does not meet the requirements mentioned in this document. In such case, the product(s) are sent back to the customer.
Returns are complimentary and a pre-paid UPS return label is enclosed in each shipment.
To process a return or an exchange, please follow the guidelines below.
Return by mail
1. Visit "Your account" page on the website or please
contact Balenciaga Customer Service to request a return authorisation number.
2. Complete the "Return Form" enclosed in the shipment, including the return authorisation number.
3. Pack and seal the return merchandise securely and include the completed "Return Form" and the invoice.
4. Affix the pre-paid UPS return label on the outside of the box.
5. Drop off your package at UPS or contact UPS to arrange for a pickup. UPS can be reached at: 08457-877-877
Allow 2-3 weeks from the shipping date for your return to be validated and your account credited. A confirmation email is sent when the return has been validated and processed.
Exchanges are only accepted for an item at the same price. In such case, please follow the guidelines below:
Exchange by mail
1. Visit "Your account" page on the website or please
contact Balenciaga Customer Service to request a return authorisation number.
Exchange for another colour or size is subject to product availability
2. Complete the "Return Form" enclosed in the shipment, including the return authorisation number.
3. Pack and seal the return merchandise securely and include the completed "Return Form" and the invoice.
4. Affix the pre-paid UPS return label on the outside of the box.
5. Drop off your package at UPS or contact UPS to arrange for a pickup. UPS can be reached at: 08457-877-877
The exchange item is shipped once the return has been processed. A confirmation email is sent when the return has been validated and processed.
For an exchange of a product with a different price, please follow the "Return" guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.
